Performance Skill Standard:

Conditions of Performance:

• Given a trip order, a truck, and a route…

Statement of Work to be Performed:

• …The driver will communicate effectively with all those around him / her.

Performance Criteria:

• Convey clear intentions so message receiver knows intention.
• Receive and send clear messages from / to dispatcher with on-board devices.
• Present a good public image.

Performance Elements and Assessment Criteria:

• Signal intentions such as lane changes, hazards, and backing up.
• Use horn, headlights, and other lights appropriately.
• Establish and use eye contact with drivers and pedestrians as a warning.
• Avoid making decisions only on basis of another’s signal.
• Interact tactfully with customers and general public, family, and company.
• Use effective and appropriate conversation with customers, company personnel, and family.
• Use on-board communication devices. To extent possible, operate devices when vehicle is not moving.
• Ask effective, clarifying questions.
• Avoid directing traffic while operating vehicle.