The Life Cycle of a Load

  • The Market Manager (MM) or Customer Service Rep (CSR) cultivates a customer and contracts a particular load. He creates a Load Number and enters all the pertinent load information into the dispatch computer system.


  • The Load Planner (LP) compares available trucks and available loads with the aid of modeling software.  Factors include customer service parameters,  drivers’ log time available, home time requests, and PM service needs. The LP then sends the load information to the Driver Manager (DM).


  • The Driver Manager communicates the load information to the driver, either by sending the Preplan to the Zonar or by phone.  The Preplan must be accepted, either by phone or macro 10 in order to be dispatched. (A Preplan is never a guaranteed load. Many complications may arise. The customer may cancel the load. There may have been a mixup and the load is already shipped (or never existed in the first place). The LP may reassign it to another truck to better suit company needs.)


  • Once dispatched, the driver arrives at the shipper, sends an arrival macro, and checks in at shipping office. Once loaded he sends a loaded macro.


  • Along the route, the driver daily confirms to dispatch he’s on schedule to deliver, and communicates any delays as soon as possible.


  • At Consignee, the driver sends an arrival macro then checks in with receiver. Once empty he sends empty macro.


  • The driver must Transflo load documents as soon as practical so the company can get paid for the load.


  • Payroll receives the documents from Transflo and verifies all documents for accuracy. Payroll marks load to be paid on next date. (Trips processed by 1000 Tueday Phoenix time will be paid the coming Thursday). Payroll sends the BOL, aka the Proof of Delivery (POD), to Billing.


  • Billing retrieves load contract from MM/CSR and matches it with bills, then sends a request for payment to customer.