Roles

• Peer / Peer
• Tenant / Guest
• Student / Trainer
  • My job as a trainer is to provide you with all the information you will need to be able to operate a truck in a professional manner. I am also expected to monitor your progress and report to the safety department if you are not progressing satisfactorily. This does not make me your boss, just a more experienced driver.
  • Your job as a student is to put your best effort into learning. You are the person responsible for your learning experience. I cannot and will not care more about your training than you do.

Goals

• Respected & Valued
• Humble & Teachable
• Safe & Productive

Rules

• Safe
• Legal
• Policy
• Custom
• Personal

Communication Skills

Use active (drive through) listening:

1. Listen carefully to what is said.
2. Restate what you understood was said.
3. Speaker will restate what he meant.
4. Repeat steps 2 & 3 until both agree on what was meant.

Understand how different personality types can lead to misunderstandings.

Conflict Resolution

• Communicate the problem to the other person; often he is not even aware of a problem.
• Suggest possible alternatives.
• Seek solutions where both can win.