Training Relationship


  • Peer / Peer
  • Tenant / Guest
  • Student / Trainer
    • My job as a trainer is to provide you with all the information you will need to be able to operate a truck in a professional manner. I am also expected to monitor your progress and report to the safety department if you are not progressing satisfactorily. This does not make me your boss, just a more experienced driver.
    • Your job as a student is to put your best effort into learning. You are the person responsible for your learning experience. I cannot and will not care more about your training than you do.


  • Respected & Valued
  • Humble & Teachable
  • Safe & Productive


  • Safe
  • Legal
  • Policy
  • Custom
  • Personal

Communication Skills

Use active (drive through) listening:

  1. Listen carefully to what is said.
  2. Restate what you understood was said.
  3. Speaker will restate what he meant.
  4. Repeat steps 2 & 3 until both agree on what was meant.


Understand how different personality types can lead to misunderstandings.

Conflict Resolution

  • Communicate the problem to the other person; often he is not even aware of a problem.
  • Suggest possible alternatives.
  • Seek solutions where both can win.